The Queensland Government has officially transitioned from the QGov identity system to a new, more advanced platform known as the Queensland Digital Identity (QDI).
As of the changeover, all users who previously accessed Queensland Government online services via a QGov account will now be required to use a QDI. The new system is designed to meet the highest national standards in digital identity management, incorporating cutting-edge security protocols and industry best practices.
“The QDI is a modern, robust and innovative solution that safeguards personal data while providing a seamless user experience,” the government website said.
Depending on a user’s prior setup, some QGov accounts may have been automatically converted into a QDI. However, when accessing services for the first time post-transition, individuals may be prompted to re-verify their identity using official government-issued credentials, such as a driver licence or passport. This step is part of a broader effort to secure each digital identity and ensure it meets service-specific access requirements.
The transition process has placed a strong emphasis on data privacy and information protection. Notably, any credentials used to verify QGov accounts in the past were not stored in the old system. Under the new framework, only the minimum required personal data is retained, in full compliance with national privacy standards.
For users who already created a QDI via the Digital Licence App, their credentials may already be linked. In these cases, they may encounter a message indicating that their identification documents have already been used – a sign that their QDI is already active.
In some scenarios, users may be asked to re-verify personal documents to maintain consistency and integrity across all digital identities. This is a safeguard to ensure every Queenslander’s digital identity is properly authenticated and secure.
