Striking up a partnership, Thales has installed three enrolment kiosks for the U.S. Georgia Department of Driver Services to improve credential issuance and reduce wait times in their Customer Service Center.
There are 30 customer service kiosks available at 23 locations which will serve citizens in Georgia accessing DDS services including, licenses renewal and changing addresses.
Thales is a global leader in enrolment kiosk technology, having implemented over 1,700 kiosks worldwide. Their “security by design” approach ensures that the kiosks are not only efficient but also secure. The deployment of these kiosks in Georgia DDS centres highlights Thales’ commitment to providing innovative solutions that enhance operational efficiency and customer satisfaction.
Georgia DDS has already seen improvements in operational efficiency. The kiosks allow staff to focus on providing personalized assistance where it’s most needed. Spencer R. Moore, Commissioner for the Georgia Department of Driver Services, stated, “The introduction of Thales Enrollment Kiosks for credential issuance has significantly enhanced the customer experience at the Georgia Department of Driver Services. The implementation of this technology has improved staffing efficiencies, enabling our team to focus on providing personalized assistance where it’s most needed. Overall, the Thales Kiosks have been a game-changer for both our customers and our staff.”
Tyson Moler, Vice President for Thales Identity and Biometric Solutions in North America, expressed his enthusiasm for the partnership: “We are thrilled to partner with the Georgia Department of Driver Services to introduce our advanced Self-Service Kiosks. These Kiosks represent a significant leap forward in delivering secure, fast, efficient, and convenient services to the citizens of Georgia. By streamlining routine transactions, we are also helping Georgia DDS optimize their resources and focus on delivering exceptional customer service.”
