With advanced AI systems assisting the global travel sector, the Transportation Security Administration is proposing training for TSA officers to learn the ropes of an internal AI chatbot while also exploring the different use cases in their AI innovation lab. TSA Officers are being educated on AI and other digital processes to fulfil a modernised passenger experience.
Kristin Ruiz, deputy chief information officer at TSA, said they were looking at all the opportunities to leverage the technology with the human resources they have. Despite rigorous testing and rollout of AI capabilities across the airport, DHS staff themselves are warned to be wary of risks associated with generative AI. As regulation articulates AI is a double-edge sword, this can be reflected in cautious investments in AI. Federal News Network reported TSA’s range of active use cases including provisioning an AI innovation lab to explore the benefits of automation, and releasing the “TSA Answer Engine.”
