The Security Industry Authority, which is sponsored by the Home Office, has set high expectations for “efficient, secure, and accessible” verification processes when it incorporates the Gov.UK One Login system.
One Login has successfully been rolled out to digitalise and automate verification across many government services. The public regulator in the private security industry will acquire the capabilities of One Login to manage an increasing volume of applications currently outsourced to other parties.
As well as reducing administrative activities, such as data entry, the bolstered system will also support identification documents held by the SIA’s international applicants. The verification of licenses can be challenging for inspectors and time-consuming by doing the current processes. The review of integrating One Login with SIA’s STeP and customer support systems determined if customer service could be simplified and more efficient to maintain high standards of checks with “maintaining the integrity of licensing”.
Heather Baily, chair of the SIA, and Michelle Russell, chief executive of the SIA, said: “The focus of this review was efficiency, and the review confirms the SIA has challenged itself to increase efficiency to contain the cost of its operations.
